According to The Salesforce State of Service Third Edition report, 47% of customers say they’ll stop buying from a company if they have a subpar experience. The number one reason customers leave or don’t return is that they feel undervalued. Sparrowly Group’s Avril Dunn explores this further.

Sparrowly Group’s, Giovanna Lever shares her views on the pitfalls of many businesses today in lazy sales and why playing the long game and care is so critical.

According to Giovanna Lever, it doesn’t matter if you’re the Queen of England or someone starting out in your career or new business, if you are brave enough, if someone has recommended that we would be a good fit to meet (with no strings attached), then she will always make the time.

Professional breakups don’t necessarily mean a disaster. Giovanna Lever explains when it is well managed and with both parties best interests as the focus, can, in most cases lead to a more positive outcome long term.

Fear of missing out in the workplace is more common than you think. Hear what female entrepreneur Giovanna Lever has to say about her experience with professional FOMO.

Too often people are too afraid to pick up the phone. But why? Learn why Giovanna Lever thinks why it is important in your career to pick up the phone or talk face-to-face.

People often flaunt their network but never follow through with promises of connections. Giovanna Lever explains the importance of following through with your connections.

Should walking and talking be the new "coffee"? Hear what a leadership expert, Giovanna Lever has to say about the importance of incorporating exercise into your meetings.